Calling Model 77 owners

Dear Les.

That's right! I didn't ask for any part numbers, I ordered parts from your website after being told that they would fit my 77. I was also told that my order would be checked to make sure that I'd ordered the right parts. I was not informed otherwise.

I did not order parts from a drawing. I ordered them from your parts list. I do not see any alternative parts on your lists that would correct the 'problems I have'. I have asked you to 'please supply me with the right part numbers', but nothing yet!

Your reference to 'MJ'and drawings,must refer to another website, as I don't see the drawingson yours. If so, then yes you are right. The 77 picture is on the left and the parts in thedrawing are exactly the same as the parts on my 77. The parts that you supplied me are different. Idid not seethedrawings until after I had ordered the parts from you, using your part numbers.

The damper discs in the picture even look different to the ones you sent me. They should be no thicker than 0.100" if they are to fit a Model 77. Anything thicker will prevent them from operating. I thought that this was obvious in the picture I sent you.

I also ordered steering bearings. They come in two halves. One half should be different to the other, in that one half should have a lubrication hole. You sent me three halves with lubrication holes and one half without. These were all bagged up as genuine Norton spare parts. This may be, but the error makes me doubt the product.

I also receivedtwo lower yoke stanchion clamp studs that were 6mm too long at either end. They may do the job, butlook awful when fitted.

You stated in an email to me that, and I quote, 'We don't just list different part numbers to make up the parts listed to over 13,000 but because they are different'. Perhaps you could explain what you mean by this.

You also state that. 'Every part you have purchased has been made to an original Norton Drawing. That is of no concern to me, if it doesn't fit or it doesn't work.

All the very best.

Kev Feltoe

Hi Skip.

Nice to hear from you and interesting stuff. The rod, as you say was too long, but if I had just shortened it there would not have been enough thread. It was trying to thread the SS rod where I came completely unstuck. Its good to hear that the parts you ordered fitted, but if you ordered the friction washers and they fitted, how thick were they?

One maingripe of mine is that even though parts might 'fit', they are not the same asthe original parts. If I want a stud to fit a yoke, I'd rather receive one that is the right lengthinstead of too long. Yes, I can cut it down and have done, but that is not the point. Generally, If a spring is made of much thinner steel than the one it is replacing, it won't be as strong as it ought to be, especially if it is the same length and diameter with the same number of coils. In this case it is a whole lot weaker.

I could go on, but won't. It is just disappointing. I'm sure I'll survive.

Cheers.

Kev

Attachments
cant-operate

Previously leslie_emery wrote:

Previously Kevin Feltoe wrote:

Hi Skip.

Nice to hear from you and interesting stuff. The rod, as you say was too long, but if I had just shortened it there would not have been enough thread. It was trying to thread the SS rod where I came completely unstuck. Its good to hear that the parts you ordered fitted, but if you ordered the friction washers and they fitted, how thick were they?

One maingripe of mine is that even though parts might 'fit', they are not the same asthe original parts. If I want a stud to fit a yoke, I'd rather receive one that is the right lengthinstead of too long. Yes, I can cut it down and have done, but that is not the point. Generally, If a spring is made of much thinner steel than the one it is replacing, it won't be as strong as it ought to be, especially if it is the same length and diameter with the same number of coils. In this case it is a whole lot weaker.

I could go on, but won't. It is just disappointing. I'm sure I'll survive.

Cheers.

Kev

Dear Kevin, You asked me to explainhow we can we make over 13,000 items which is more than double both of our nearest competitors.

If you look at either of their websites they both suggest that B2/642 can be swapped for 067661, F11M2/642, 16164, NM16164, 060336, 061136 and NM13457 when they are all differentand each has a specific number.

We also make parts back to 1913 that neither of them do.

We have all the correct parts for your 77 in stock but you supplied the part numbers for a featherbed.

B2/642 is 1.837" but you ordered 067661 which is 2.062" long.

B2/203 is 11.500" but you ordered 030326 which is 12.500" long

B2/202 is 14 gauge but you ordered 030328 which is 22 gauge

We are very disappointed that a branch secretary can order the wrong information on other peoples websites and then blame us.

Unfortunately we cannot supply you either of the two studs because we only manufacture them in the"wrong material"or stainless for short.

Still, at least Skip can have them.

Regards, Les Emery

Dear Les.

I thank you for your concern regarding your nearest competitors and Branch Secretaries.Hilarious!

I think however that you have me confused with someone else. Your thousands of items going back to 1913 are of no concern to me and never were, so it rather looks as if you are using obfuscationto advertise your business on the NOC website. Naughty!

The facts are these.

If I do a custom search on your website for B2 202, I'm taken to www.norvilmotorcycl.co.uk/numconvert.htm, where I'm told to use 030328. Likewise, for B2/203 I'm told to use 030326. And for B2/642 I'm told to use 067661.

No other website or business had anything to do with the incorrect parts I was sent by Norvil.

If the Web and Data Manager decides that your posts are nothing but a crude attempt at advertising, I'm happy for him to delete this thread.

I've stuck to the facts and said my piece. That's all!

Regards.

Kev