Hi there, I write this not out of sour grapes (from my previous post) but because there seems to be that big divide between those who have had a great reliable 961 (I am not counting those who just love the bike) and those that seem to have had a never ending tale of woe. I assume if a manufacturer sells a product then it has to be up to the task, many 961's do limited mileage so problems seem to appear outside of warranty expiration and the feeling is there is no redress and no help from Norton without £££'s. so a nice simple question, has anyone succeeded legally in getting a court judgement and real money back in a case against Norton?? for one model to have a similar list of faults, ECU's, Clutches, oil consumption, unreliability etc etc spread out over the last 7-8 years seems to suggest its not fit for purpose?
Please don't reply just to knock the bike, I WANT it to work, but it doesn't want to. So IF you have owned one, and IF it was troublesome, and IF you succeeded legally outside of a warranty period, I would love to know?
Out of warranty claims are…
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My wife's Korean designed…
My wife's Korean designed car has a big sticker in the back window extolling the implied benefit of its multi-year warranty. In its third year of limited use, the air-conditioning compressor failed. The dealer was happy to fix the problem at a cost of around £1200. When we tried to use the warranty to claim this back we were informed that as it was a 'consumer' item (think consumable) it was not covered after the first year. Being a little concerned that other chunks of this car might also expire and cost mega bucks to fix, I investigated what was covered and not covered after the first year of ownership from new. Well what a surprise I got as basically it turned out to be only the engine and gearbox mechanicals.
Anything else, eg electrical, brakes, fuel injector, switches, locks etc were not covered after year one. Plus with regard to the engine and gearbox, these were only coveredif dealer servicing had taken place with no omissions or substitutions accepted. Otherwise the warranty was voided.
Back in the world of 961 ownership, a not too disimilar situation appears to be prevalent. ie. after year one, nobody wants to know if you have a problem with your bike. Check the warranty and see what is covered in the second year. You will be as surprised as a Korean car owner.
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Out of warranty claims are difficult to win, on the face of it you have consumer legislation on your side but the extended time period is against you. For it to succeed you would need an expert report from an extensive inspection, both costing money. Also against you is depreciation and expected lifespan making the potential compensation lower and then the lottery of a court case. At less risk and less potential cost are public posting sticking to facts, does not get you money back but does cost the company at fault sales. Norton seen to be losing the plot this year with regular postings of bikes not completing the first ride, if they can't turn this around there may not be a company to take to court.