What's Up With RGM?

We need to know.
I have an outstanding order that has yet to be delivered (almost a month now).
I have done all of the contact avenues available with a last resort to be signed for letter in the post saying to the effect that if I don't receive my order to cancel and refund my outlay in full.
Roger has been a good source of help and advice to me for many years now, helping me to get back from the Isle of Man due to a gearbox issue which he helped me enormously to get back home.
My actions currently are to keep my Commando running so I need the components to complete the maintenance and in no way to deride RGM in the slightest.
I just hope all is well at the shop and Roger is well and in good health and is able to carry on in the future.
Seasons greeting to all at RGM. 

Looks like it's "Tech" problems at RGM. I received an order from them on Saturday, after placing a 'phone order last week
Roger's update slip, enclosed with deliveries, had the addendum,

"Due to problems with the website just now, it would be helpful if you could email or 'phone any orders"

He also noted in his update that

"We will close on Friday 19th (December) and reopen Monday 5th (January)" 

So, I guess that's it now until the New Year
They also have a new email address, that's not the one on the website, it's a "gmail" account, but I can't find it at the moment.

RGM would be most helpful to its customers if they took note of these posts if in the future they have "problems",  to put up a notice on this site for them to  receive a sympathetic reception from those of us who use their services.

Thanks for that update, Andrew.  

I, too, have been struggling with this issue for over a week now, so I e-mailed Roger describing the issue, but I received a "bounce" notification.  I then called Roger twice and left a message each time, but never heard back.

Now that I'm aware that they're closed for the holiday, I won't worry about not receiving a return call.  I'll just ring him in the new year, which is unfortunate, as I would have loved to have had the bits in hand by now so I could do some fettling over the holiday break.  Oh well.  Such is life and there's no need to get upset over first-world problems such as this.

Kind regards,

-Robert